Roles & access

What you can see and do in ShelterSync depends on your role. If a menu item or button isn't visible to you, your role doesn't include it — that's by design, not a bug. Ask an administrator if you think you need more access.

The roles

Role	What it's for
Administrator	Full access to one shelter, including all settings, users, lookups, devices, and the audit log.
Staff	Day-to-day operations: animals, volunteers, activities, surveys, assessments, and reports.
Volunteer	A focused view: animals, their own activities and surveys, and a personal dashboard.
Foster	Like a volunteer, centered on the animals in their care.
Platform admin (Zoolytix)	Cross-organization administration — the platform pages, not one shelter's data.

A person can hold more than one role, and the same login can belong to several shelters with different roles in each (see Users).

Who can reach each page

This is the quick reference for which roles can open each page. (Each page also repeats its own "who can use this page" note.)

Page	Administrator	Staff	Volunteer / Foster
Dashboard	✅	✅	✅ (personal view)
Animals — view	✅	✅	✅
Animals — create / edit / offboard	✅	✅	—
Group activities	✅	✅	view
Volunteers	✅	✅	—
Events	✅	✅	view on mobile
Survey responses	✅	✅ (all)	✅ (own only)
Assessments	✅	✅	—
Reports	✅	✅	—
Imports	✅	—	—
Settings (organization, lookups, goals, surveys, users, devices, audit log, system ops)	✅	—	—
Your profile	✅	✅	✅
Platform pages	Zoolytix platform accounts only

Staff keep read-only access to the Sites & locations tab of Organization settings, since they assign animals to locations.